Effective Date: January 1, 2025
We collect information you provide directly to us, such as when you create an account, use cognitive training features, participate in programs, or contact us for support. This may include your name, email address, demographic information, assessment results, and progress data.
We automatically collect certain information about your device and usage patterns when you access our platform, including IP address, browser type, operating system, referring URLs, pages viewed, and interaction data with our cognitive training modules.
We use the information we collect to provide, maintain, and improve our cognitive training platform, including supporting your learning experience, generating progress reports, and developing training modules based on aggregated user data.
Your cognitive assessment data is used to create personalized training plans, track your progress over time, and provide insights to healthcare providers or employers when you have explicitly consented to such sharing.
We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except as described in this policy. We may share your information with healthcare providers or employers only when you have provided explicit authorization.
We may disclose your information if required by law, to protect our rights or the safety of others, or in connection with a business transaction such as a merger or acquisition.
We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, regular security audits, and restricted access to personal data on a need-to-know basis.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
For users accessing our platform through healthcare providers, we work to comply with applicable healthcare privacy regulations, including HIPAA where applicable. Healthcare-related data is treated with additional security measures and access controls.
We maintain business associate agreements with healthcare providers and ensure that all staff handling healthcare data receive appropriate privacy training.
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
For users in the European Union, we comply with GDPR requirements and ensure adequate protection for data transferred outside the EU.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Cognitive assessment data may be retained longer for research purposes with your consent.
You may request deletion of your account and associated data at any time, subject to legal retention requirements and legitimate business needs.
You have the right to access, update, or delete your personal information. You may also request a copy of your data, object to certain processing activities, or request that we restrict processing of your information.
For users in certain jurisdictions, you may have additional rights under local privacy laws, including the right to data portability and the right to withdraw consent.
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings or our cookie preference center.
Our platform uses both essential cookies required for functionality and optional cookies for analytics and personalization, which require your consent.
Our platform may integrate with third-party services for analytics, payment processing, and communication. These services have their own privacy policies, and we encourage you to review them.
We carefully vet third-party providers to ensure they meet our privacy and security standards and have appropriate data processing agreements in place.
Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
For users between 13 and 18, we require parental consent for certain features and provide additional privacy protections as required by applicable laws.
We may use aggregated, de-identified data for research purposes to advance the field of cognitive science and improve our training methodologies. Such research data cannot be used to identify individual users.
Participation in research studies is always voluntary and requires separate informed consent with clear explanation of how your data will be used.
We may update this privacy policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through email or prominent notice on our platform.
Your continued use of our services after policy updates constitutes acceptance of the revised policy, unless you opt out or delete your account.
If you have questions about this privacy policy or our privacy practices, please contact our Data Protection Officer at privacy@synapseatlas.com or write to us at our business address.
For users in the European Union, you also have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your privacy concerns adequately.
This privacy policy is effective as of January 1, 2025, and is governed by the laws of Japan. For international users, additional local privacy law requirements may apply and take precedence where applicable.
We regularly review our privacy practices to ensure compliance with evolving privacy regulations and industry best practices.
Email: privacy@synapseatlas.com
Address: 4 Chome-18-5 Nishikamata, Ota City, Tokyo 144-0051, Japan
Phone: +81 80 6294 7385